Privacy Policy

Lofty Limited and/or DGG (including its subsidiaries, affiliates and related brands) ("DGG", "we", "us" or "our") respect your personal data privacy and are committed to handling personal data in accordance with applicable data protection laws and regulations, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and the Personal Data Protection Act 2012 ("PDPA") of Singapore.

This Privacy Policy explains how we may collect, use, retain and process your personal data when you browse or use this website, submit an enquiry through this website, or contact us by email, WhatsApp, phone or other channels.

By using this website or submitting any personal data to us, you confirm that you have read and understood the contents of this Privacy Policy.

We may collect personal data through various channels, including but not limited to partnership enquiry forms, email, WhatsApp, phone enquiries, website usage and other interactions with us.

Depending on how you interact with us, we may collect the following types of personal data:

• Name;
• Company or organisation name;
• Position;
• Email address;
• Phone number or WhatsApp contact details;
• Type of cooperation enquiry;
• Content you provide in enquiry forms, email, WhatsApp or other communications;
• Technical data related to your use of this website, such as browser type, device information, IP address, browsing history and usage data;
• Any other data you voluntarily provide to us.

Unless otherwise stated, providing your personal data to us is voluntary. However, if you do not provide the relevant data, we may not be able to process your enquiry, respond to your request or provide the relevant information.

We may use your personal data for the following purposes:

• Processing and following up on your franchise, venue, brand or other partnership enquiries;
• Contacting you or the company / organisation you represent;
• Evaluating partnership opportunities, venue suitability, business requirements and related arrangements;
• Providing information about DGG digital gacha machines, self-service retail partnership models, venue collaboration, brand partnership and related services;
• Arranging meetings, presentations, proposal discussions or subsequent communications;
• Improving this website, our services, content and user experience;
• Complying with legal, regulatory, audit, compliance or internal management requirements;
• Other uses directly related to the above purposes.

After you submit an enquiry, we may contact you by email, phone, WhatsApp or other contact methods you have provided to follow up on your enquiry, share further information, arrange meetings or explore cooperation possibilities.

We will only use your personal data within the scope relevant to the purposes for which it was collected, unless we have obtained your consent or this is otherwise permitted by law.

If applicable law requires, we will obtain your consent before using your personal data to send marketing messages.

Relevant marketing information may include information about cooperation opportunities, venue cooperation, brand cooperation, events, service updates or business information relating to DGG, LBuy or related brands.

You may at any time withdraw your consent or opt out of receiving relevant marketing information. We will not charge you any fee for processing such requests.

Where necessary, we may disclose or transfer your personal data to the following persons or organisations:

• DGG, Lofty Limited, LBuy and their subsidiaries, affiliates or related brands;
• Service providers or partners who handle enquiries, or provide technical, administrative, operational, customer service or marketing support on our behalf;
• Internal teams, management personnel or relevant business units involved in evaluating or following up on partnership enquiries;
• Legal, regulatory, governmental, law enforcement, audit or professional advisers where disclosure is considered necessary or appropriate;
• Where required by applicable law, we will obtain your consent before using your personal data for marketing communications.

We do not sell your personal data to third parties.

We take reasonable and practicable measures to safeguard the personal data we hold against unauthorised or accidental access, processing, deletion, loss or use.

However, no method of transmission over the Internet is completely secure. When you send data to us through this website, email, WhatsApp or other electronic means, you do so at your own risk.

We will retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for such period as may be required for legal, regulatory, compliance, audit, internal management or business needs.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise the relevant data in accordance with applicable requirements.

This website may use cookies or similar technologies to improve website functionality, analyse site usage, enhance user experience and help us understand how visitors use this website.

You may refuse or remove cookies through your browser settings. However, disabling cookies may affect certain features or the display of this website.

Like most websites, this website may automatically collect certain technical data, including your IP address, browser type, device information, referring and exit pages, and date and time stamps. This information helps us analyse trends, administer the website and improve the user experience. Such data is generally used in an aggregated form and will not be used to identify individuals unless required for security, compliance or legal purposes.

This website may contain links to third-party sites, LBuy-related pages, social media platforms or other external websites.

This Privacy Policy applies only to this website. When you visit or use any external site, the privacy practices and terms of that site will govern your interaction with it. We are not responsible for the privacy practices, content or security of any third-party site.

Under applicable data protection laws, including the Hong Kong Personal Data (Privacy) Ordinance and Singapore's Personal Data Protection Act 2012 ("PDPA"), you have the right to request access to and correction of the personal data we hold about you.

If you wish to access, correct or update your personal data, or, where applicable, withdraw your consent, request that we cease collecting, using or disclosing your personal data, or request the deletion of your personal data, please contact us using the details below:

Contact details

Email: cs@LBuy.com
WhatsApp / Phone: 9888 4930

Before processing such a request, we may require you to provide information to verify your identity. Where permitted by applicable law, we may charge a reasonable fee for processing data access requests.

We may update or amend this Privacy Policy from time to time. Any changes will take effect upon being posted on this website. Your continued use of this website after any updates to this Privacy Policy constitutes your acknowledgement that you have read and understood the revised Privacy Policy.

You should review this page periodically for the latest version.

If you have any questions about this Privacy Policy or how we handle personal data, please contact us using the details below:

Contact details

Email: cs@LBuy.com
WhatsApp / Phone: 9888 4930